Refunds and Returns

Defective Product

As all product is 100% tested prior to shipment, the liklihood of your having a problem is rare. However, in the event that you do, you can rest assured that all products except downloadable eBooks and downloadable audio files are unconditionally guaranteed for 30 days from the date of purchase.

We are happy to refund or replace any item found to be defective at your discretion.


You may also return a qualifying item for a full refund less shipping charges anytime during that 30-day period. Unless it is defective, all product returned must be in new and unopened condition.

Electronic downloads (ebooks and audio mp3 files) are not refundable. Please ensure that you listen to the sample tracks prior to purchase to ensure that you will be happy with your purchase

Return Authorization Number

Please contact our service department at 1.800.748.4082 for a Return Authorization Number. Note that for tracking reasons, we cannot accept returns without this number

Please note that until a returned item has been physically received at Sound Wellness, it is the property and responsibility of the customer. It is wise to provide shipping insurance and/or shipment tracking on any shipment returned to Sound Wellness for a refund or exchange.

Refunds will be made by the same method as your payment, within 48 hours of receiving the items being returned. Similarly, exchanges will normally be shipped within the same 48 hours.

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