Thank you for visiting SoundWellness.com. By placing an order on this website, you are agreeing to the following Terms of Sale. Please take a moment to read through them. As these terms may be updated at any time, please check them prior to each order to ensure that they meet with your satisfaction.
Our Commitment
We strive for 100% customer satisfaction. While circumstances beyond our control sometimes interfere with our ability to serve you as well as you deserve, please be assured that we will do everything in our power to make your experience with Mountain Rose Music a positive and rewarding one.
Order Acceptance
We reserve the right to cancel any order that we deem necessary. In some cases, we may require additional information before we can process your order.
In the case of workshops, we set minimum attendance necessary for the participants to gain full benefit from the course. Ocassionally, it is necessary to cancel a workshop for this reason.
If it is necessary to cancel your order, you will not be billed, or if you have already paid for the order, a refund will be made by the same method as your payment within 48 hours.
Shipping
We make every effort to maintain all items in stock for quick delivery. Orders are typically shipped on the next business day following the receipt of the order. Occasionally, demand far exceeds our expectations. If we are out of stock on an item, you will be notified as to the expected ship date.
The shipping and handling charges that are shown in the shopping cart are based on the actual rate, plus a $4.00 handling charge. At checkout, you have the option of selecting alternate delivery methods. When changing shipping methods, click update to see the actual charges for the method you choose.
Domestic Shipping
We ship all product via Canada Post - Air Mail (where service is available). Delivery times are approximately 2 days within Alberta, 3 days in BC and Saskatchewan, and 5 days nationally. Rates are calculated based on the size and weight of the shipment.
International Shipping
We ship around the world. Unless otherwise requested, we ship via Canada Post - Ground. Please note that all duties and taxes payable are the responsibility of the customer. We do not charge Canadian GST on international shipments.
Expedited Shipping
We offer priority shipping on orders within Canada. These shipments are sent by Xpresspost and are typically delivered in 1-2 days. Shipments to the US can be made by Xpresspost USA, with deliveries in 3-5 days depending on the urgency of the shipment. Addition shipping fees are applied for express shipments. Please for details.
Registrant Cancellation Policy
Because our workshops require a minimum attendance to ensure the most rewarding experience for the participants, we impose certain conditions when you cancel your registration.
If your request to cancel is made more that 30 days before the first day of the workshop, a 100% refund will be made. If the request is made within 30 days, but more than 14 days prior to the start of the workshop, a 50% refund will be made. There are no refunds made if the participant cancels with the last 2 weeks. We hope that you will understand the need for this policy.
However, when circumstances prohibit the registrant from attending, a substitute attendee is acceptable. There is no fee for assigning your registration to another participant. You must contact us to advise us of the change to ensure that your substitute is admitted to the course.
Refunds and Returns
As all product is 100% tested prior to shipment, the liklihood of your having a problem is rare. However, in the event that you do, you can rest assured that all products except downloadable eBooks and downloadable audio files are unconditionally guaranteed for 30 days from the date of purchase. You may also return a qualifying item for a full refund minus shipping charges anytime during that 30-day period. Unless it is defective, all product returned must be in new and unopened condition. Please contact our service department at 1.800.748.4082 for a Return Authorization Number. Note that for tracking reasons, we cannot accept returns without this number
Please note that until a returned item has been physically received at Sound Wellness, it is the property and responsibility of the customer. It is wise to provide shipping insurance and/or shipment tracking on any shipment returned to Sound Wellness for a refund or exchange.
Refunds will be made by the same method as your payment, within 48 hours of receiving the items being returned. Similarly, exchanges will normally be shipped within the same 48 hours.
Governing Law
Sound Wellness / Mountain Rose Music, is a division of 1258582 Aberta Ltd. and you agree that any legal action brought against Mountain Rose Music shall be governed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein and each of the parties hereto agrees irrevocably to conform to the non exclusive jurisdiction of the Courts of such Province.
